Support
We’re here to help
How to get help with Wick.
If you are in danger or cannot breathe, call 911 now.
In the app
Tap Help to ask a question, open Messages to write to our team, or tap “Ask us to call you”.
By phone
Call your equipment provider at the number on your statement or delivery slip. They can help with anything in Wick.
Common questions
How do I sign in?
Enter your mobile number and birth date. We text you a link. Next time, you can use your face or fingerprint instead.
Can a family member help me?
Yes. Go to Me → People who help me. You choose what they can see and do, and you can remove them at any time.
Why don’t I get notifications?
Turn them on in Me → How we reach you. They only ever say “You have an update”, never anything about your health, and never between 9 pm and 8 am.
How do I stop texts?
Reply STOP to any text from us.
How do I delete my account?
In the app: Me → Delete my account. See the delete account page for details.